Your privacy matters to us. This Privacy Policy explains how Pup Mobile, LLC (“Pup Mobile,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our mobile application, website, or services (collectively, the “Services”).
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Information We Collect
We collect only the information necessary to provide safe, reliable pet transportation and boarding services.
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Personal Information
When you create an account, book a service, or contact us, we may collect:
- Name
- Email address
- Phone number
- Home address or pickup/drop-off locations
- Emergency contact details
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Pet Information
To properly care for your pet, we may collect:
- Pet name, breed, species, weight, and age
- Vaccination status
- Behavioral or medical notes
- Vet contact information (if provided)
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Usage & Device Data
We may collect technical data such as:
- IP address
- Device type and OS
- App usage statistics
- Location data (only while using transport services)
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How We Use Your Information
We use your information to:
- Schedule and provide pet transport and mobile kennel services
- Send booking confirmations and service updates
- Communicate with you about your pet’s status
- Improve and personalize our app and services
- Respond to support requests or emergencies
- Comply with legal obligations
We do not sell your information to third parties.
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Location Services
If you enable location sharing, we may collect real-time GPS data only while you’re using our services—for example, during an active transport. You may disable location permissions at any time in your device settings.
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How We Share Information
We may share limited data with:
- Trusted service providers (e.g., third-party drivers or kennel assistants)
- Law enforcement or legal authorities, if required by law
- Event hosts or facilities for check-in or safety purposes (with your consent)
All third parties are required to adhere to strict privacy and security practices.
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Data Security
We use industry-standard security measures (SSL encryption, secure databases, role-based access) to protect your data. However, no method of transmission over the internet or mobile networks is 100% secure. You use the app at your own risk.
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Your Rights & Choices
You have the right to:
- Access or update your personal and pet data
- Request deletion of your account
- Opt out of marketing communications
- Revoke location or data permissions in your app/device settings
To exercise your rights, contact us at Fill in Later
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Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted in the app or on our website with a new effective date. Your continued use of the Services constitutes acceptance of the updated policy.
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Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: dirk.johnson.dj@gmail.com
Phone: + 888-710-4190
Pup Mobile, LLC
