Last Updated: October 9, 2026
At Pup Mobile LLC, doing business as Pup Mobile (“Pup Mobile,” “we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly.
Pup Mobile provides pet transportation, pet relocation, lodging, walking, pet-care services, and pet-related products. Customers may interact with us through our website, mobile applications, online store, quote forms, booking tools, telephone, email, and other service channels.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
The information we collect depends on how you interact with Pup Mobile and which services you use.
Information You Provide to Us
We may collect information such as:
- Your name
- Email address
- Telephone number
- Mailing or billing address
- Pickup and drop-off addresses
- Account or login information, where applicable
- Quote-request information
- Booking and appointment information
- Payment and transaction information
- Shipping information for online purchases
- Messages, questions, instructions, or other communications
- Photos or other content you voluntarily provide
- Information concerning your pet
- Other information you voluntarily provide to us
2. Pet Information
To safely provide pet transportation, lodging, walking, or other pet-care services, we may ask for information about your pet.
This may include:
- Pet's name
- Species and breed
- Age
- Size or approximate weight
- Temperament
- Behavioral characteristics
- Mobility limitations
- Feeding instructions
- Medication-related instructions where appropriate
- Allergies or sensitivities
- Special-needs information
- Veterinary contact information
- Vaccination information
- Emergency contact information
- Handling, pickup, lodging, walking, or transportation instructions
We use this information to understand your pet's needs and to provide the service you request as safely and appropriately as reasonably possible.
3. Transportation and Location Information
When you request pet transportation or relocation services, we may collect information necessary to coordinate the trip.
This may include:
- Pickup location
- Destination
- Requested pickup and delivery times
- Veterinary, grooming, daycare, boarding, airport, residence, or other destination information
- Authorized pickup or receiving contacts
- Transportation instructions
- Service status
- Driver or dispatch information
- Delivery or completion information
If you use location-enabled features in our website or mobile application, location information may also be processed where you enable those features or where necessary to provide the requested functionality.
4. Lodging and Walking Information
When lodging, walking, or related pet-care services are requested, we may collect information needed to follow the owner's instructions and care for the pet.
This may include:
- Feeding schedule
- Walking routine
- Exercise preferences
- Behavioral information
- Authorized access instructions
- Emergency contacts
- Veterinary information
- Special-care instructions
Please provide complete and accurate information concerning any condition or behavior that could affect your pet, our personnel, other animals, or the safe performance of a service.
5. Online Store and Purchase Information
Pup Mobile operates an online store offering pet-related products, food, accessories, and other items.
When you make a purchase, information may include:
- Name
- Contact information
- Billing address
- Shipping address
- Products purchased
- Order value
- Payment status
- Shipping or fulfillment information
- Order history
Our online store may be operated using third-party e-commerce technology, including Shopify.
Payment information may be processed directly by third-party payment providers rather than stored by Pup Mobile.
6. Mobile Applications
Pup Mobile may provide mobile applications for customers, drivers, or other authorized users.
Depending on the application and features used, information processed through an app may include:
- Account information
- Booking information
- Pet information
- Service requests
- Pickup and destination information
- Job or service status
- Notifications
- Photos or other content you choose to submit
- Device and technical information
Mobile-device permissions are controlled through your device settings.
The information processed by a mobile application may vary depending on the application version, features enabled, and services requested.
7. Information Collected Automatically
When you visit our website, online store, or use certain digital services, technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Website interactions
- General usage information
- Security and performance information
We may use this information to operate, secure, troubleshoot, and improve our digital services.
8. Cookies and Similar Technologies
Our website and online store may use cookies and similar technologies.
These technologies may help us:
- Maintain website functionality
- Support bookings and forms
- Maintain shopping-cart and checkout features
- Remember preferences
- Understand website traffic
- Improve website performance
- Support analytics
- Maintain website security
Third-party providers, including e-commerce, analytics, payment, and technology providers, may also use cookies or similar technologies under their own policies.
You can generally manage cookies through your browser settings. Disabling certain cookies may affect website, checkout, account, or booking functionality.
9. How We Use Information
We may use information to:
- Respond to inquiries
- Prepare quotes
- Accept and manage service bookings
- Coordinate pet transportation
- Coordinate pet relocation
- Provide lodging services
- Provide walking and pet-care services
- Communicate with pet owners
- Communicate with authorized pickup and receiving contacts
- Process online purchases
- Process or facilitate payments
- Arrange shipping and fulfillment
- Maintain service and transaction records
- Provide customer support
- Send service notifications
- Improve our services and digital platforms
- Maintain safety and security
- Detect fraud, abuse, or unauthorized activity
- Comply with applicable laws
- Establish, exercise, or defend legal rights
10. Service Communications
We may contact you regarding:
- Booking confirmations
- Quote requests
- Pickup or drop-off arrangements
- Transportation updates
- Scheduling changes
- Pet-care instructions
- Order confirmations
- Shipping information
- Billing or payment matters
- Customer-support inquiries
- Safety or emergency matters
These operational communications may be necessary to provide the service you requested.
11. Marketing Communications
Where permitted by applicable law, we may send information about Pup Mobile services, products, promotions, events, or other business updates.
You may unsubscribe from promotional email communications using the instructions provided in those messages.
Opting out of marketing does not prevent us from sending necessary transactional or service-related communications.
12. How We Share Information
We may share information when reasonably necessary to provide our services or operate our business.
Recipients may include:
- Authorized drivers
- Pet-care personnel
- Lodging or service personnel
- Payment processors
- Shopify or other e-commerce providers
- Shipping and fulfillment companies
- Website and application hosting providers
- Technology providers
- Communications providers
- Analytics providers
- IT and security providers
- Veterinarians or emergency-care providers when reasonably necessary and authorized or permitted
- Business and professional advisors
- Government or law-enforcement authorities where required by law
We seek to limit information shared to what is reasonably necessary for the applicable purpose.
13. Emergency Situations
If an animal appears to require urgent care while in our custody or during a service, information about the pet and owner may be shared with a veterinarian, emergency animal hospital, authorized contact, or other appropriate party where reasonably necessary to protect the animal's health or safety.
Additional terms concerning emergency veterinary care may apply under our Terms & Conditions or individual service agreements.
14. Third-Party Services
Our website, applications, and business operations may use third-party providers for:
- E-commerce
- Payment processing
- Booking
- Mapping or navigation
- Communications
- Hosting
- Analytics
- Shipping
- Security
- Other operational functions
Independent third parties may process information under their own privacy policies and terms.
Pup Mobile does not control the privacy practices of third-party websites and services that it does not own or operate.
15. Data Retention
We retain information for as long as reasonably necessary to:
- Provide requested services
- Maintain booking and service records
- Complete transactions
- Fulfill online orders
- Provide customer support
- Resolve disputes
- Maintain safety and security
- Comply with accounting, tax, contractual, regulatory, and legal requirements
Different categories of information may be retained for different periods.
When information is no longer reasonably necessary, we may delete it, securely dispose of it, or take reasonable steps to anonymize it.
16. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
Where supported by applicable systems, data may be encrypted during transmission.
However, no internet transmission, mobile application, or electronic-storage system can be guaranteed to be completely secure.
17. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding personal information.
These may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information, subject to applicable exceptions
- Request information regarding certain data practices
- Opt out of certain marketing communications
- Exercise other rights available under applicable privacy law
We may take reasonable steps to verify your identity before completing certain requests.
18. Children's Privacy
Pup Mobile's website and digital services are intended for adults arranging pet-care services or purchasing pet-related products.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has improperly provided personal information through our digital services, please contact us.
19. Third-Party Links
Our website may contain links to:
- Shopify or other online-store services
- App stores
- Social-media platforms
- Payment providers
- Other third-party websites
These services operate independently and may have their own privacy policies.
20. Legal Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful legal process
- Protect animals in our care
- Protect our rights, property, personnel, customers, or others
- Investigate fraud, abuse, or unlawful conduct
- Enforce agreements and policies
- Establish, exercise, or defend legal claims
21. Business Transfers
If Pup Mobile is involved in a merger, acquisition, financing, reorganization, sale of assets, franchise-related transaction, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
22. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, applications, services, store, business practices, technology, or applicable legal requirements.
The revised policy will be posted with an updated “Last Updated” date.
23. Contact Us
Pup Mobile LLC
2822 54th Avenue South, Unit 242
St. Petersburg, FL 33712
United States
Phone: 888-710-4190
Email: dirk.johnson.dj@gmail.com
For privacy-related questions or requests, please contact us using the information above.
