Pup Mobile, LLC – Privacy Policy

Effective Date: 10 June 2025

Your privacy matters to us. This Privacy Policy explains how Pup Mobile, LLC (“Pup Mobile,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our mobile application, website, or services (collectively, the “Services”).

1. Information We Collect

We collect only the information necessary to provide safe, reliable pet transportation and boarding services.

a. Personal Information

• Name
• Email address
• Phone number
• Home address or pickup/drop-off locations
• Emergency contact details

b. Pet Information

• Pet name, breed, species, weight, and age
• Vaccination status
• Behavioral or medical notes
• Vet contact information (if provided)

c. Usage & Device Data

• IP address
• Device type and operating system
• App usage statistics
• Location data (only while using transport services)

2. How We Use Your Information

• Schedule and provide pet transport and mobile kennel services
• Send booking confirmations and service updates
• Communicate with you about your pet’s status
• Improve and personalize our app and services
• Respond to support requests or emergencies
• Comply with legal obligations

We do not sell your information to third parties.

3. Location Services

If you enable location sharing, we may collect real-time GPS data only during active transport. You can disable location permissions anytime in your device settings.

4. How We Share Information

We may share limited data with:

• Trusted service providers (e.g., third-party drivers or kennel assistants)
• Law enforcement or legal authorities, if required by law
• Event hosts or facilities for check-in or safety purposes (with your consent)

All third parties must comply with strict privacy and security practices.

5. Data Security

We use SSL encryption, secure databases, and role-based access to protect your information. However, no method of internet transmission is completely secure. Use of our Services is at your own risk.

6. Your Rights & Choices

You have the right to:

• Access or update your personal and pet information
• Request deletion of your account
• Opt out of marketing communications
• Revoke location/data permissions in your device or app settings

To exercise your rights, contact us using the information below.

7. Policy Updates

This policy may be updated periodically. We will post any changes in the app or on our website with a new effective date. Continued use of our Services means you accept the changes.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Pup Mobile, LLC